Shipping & Warranty

Shipping Policies

SHIPPING RATES:

Our shipping rates are based on the weight and size of your order as well as the location of the shipping address. All of our carrier rates are calculated in real time based off of this information. We've also included a few Flat Rate options for certain items that are available during checkout. Certain items don't fit well into the calculated rates so the flat rate should be cost saving for most people. The calculated rate can always be chosen if cheaper for your specific order. We are always adjusting our rates to be as up to date and affordable as possible.

Build Time:

The majority of our products are made-to-order, so turnaround depends upon our current build schedule and the size of your order. On average, orders are completed in 10 to 12 weeks. Smaller orders may be completed faster while large or custom orders can take longer. If you have a specific deadline, we will do our best to accommodate it. Simply contact us to verify your timeline and we'll assess any associated rush fee upon verification.

Ready stocked items such as gauntlets, gloves, bags, and single swords are normally in stock and fulfilled within 48 business hours. Merch/apparel items are usually fulfilled within 3-7 business days. If your order contains a mix of ready-stocked and made-to-order items, all items will ship together once the items being built are completed. 

ADDRESS CONFIRMATION:

Due to the time gap between when an order is made and when it is shipped, we make it our policy to confirm all shipping addresses before order fulfillment. You will receive an email notification from joshua@roguesteel.com when your order is near completion. We advise adding it to your trusted contacts to prevent the message from being missed. If we can not reach you through email, we will try to reach out by phone. 

We do not confirm addresses for orders of ready stocked items that are not subject to the regular build schedule. Please double check for any address errors while making an order.

CARRIERS:

We use UPS to deliver the majority of our packages. USPS Priority Mail is used for most small items and international shipments. Please reach out to us at info@roguesteel.com if you have specific shipping requirements.

ORDER TRACKING:

All current online orders will include tracking information once shipped. Tracking numbers provided by the shipping carrier will be included in your shipping confirmation email. These notifications are sent out automatically when your order is fulfilled. Tracking information will also become available on your order status page upon shipment. You may also choose to download the 'Shop' app in either the Google Play Store or the Apple App Store. Online orders will then be automatically imported to the app for order and tracking information.

Please note that fulfilled orders are picked up by the appointed carrier at either the end of our work day or the following business day. Therefore, tracking information may be delayed 24-48 hours from the time the label is created by us to the time the carrier has taken possession of the package and entered it into their system.

Product Warranty

All of our handmade products that require a build-time (including IN-STOCK products) come with a full guarantee against any and all manufacturing defects. Hilts (guard, grip, and pommel) are guaranteed for the LIFE of the product. Blades are guaranteed for 1 year starting on the date of delivery. If you have a warranty question/concern please contact us.

Damage from improper use/abuse as well as natural wear and tear is not covered under warranty.

Exchange/Refund Policy

EXCHANGES

If an item needs to be exchanged (different sized gloves for example), the customer will be responsible for returning the original item to Rogue Steel. Though, we will cover the shipment of the new item. Please contact us at info@roguesteel.com. 

RETURNS

Standard item orders that are cancelled before shipment will receive a full refund. For fulfilled orders, cost of shipping will be deducted, and the refund will be made once the unused item has been returned in it's original state. Refunds will post to the card originally used to make the purchase in three to five business days. If paid by check, refund will be mailed to billing address on file.